The term 'Mist NZ' or 'us' or 'we' refers to the owner of the website whose registered office is 28 b Blenheim street Upper Hutt Wellington New Zealand 5018. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
R18 & Warnings
You must be 18 years old and over to use these products sold by Mist NZ and should not be used by children, women who are pregnant or may become pregnant and breastfeeding, or anyone with pre-existing medical conditions without first consulting your doctor. Electronic Cigarettes are not meant to cure, treat, or prevent any illness or disease. These products are not marketed as smoking cessation, nor have they been tested as such. Keep out of reach from children & pets
COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at firstname.lastname@example.org. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
All security on our Website is treated seriously. Where applicable, we undertake security steps, including the use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at
Refund / Cancellation Policy
Our refund policy is 15 Days. Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Creation E-Liquids are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
All Products other than E-Liquids have a 90-day manufacturers warranty from date of purchase. This warranty will be voided if the purchaser Has miss used the product in any way. Please Read the users manual that come with all Electronic devices.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. When receiving items from the courier Please check that they are not damaged before you sign for them, if you sign them you are accepting the condition the items arrive in and we can not offer a refund or replacement if they are damaged. If you need to exchange it for the same item, send us an email at and send your item to: 28B Blenheim Street Upper Hutt New Zealand 5018.
(you will be required by the courier to show your proof age and identification)
We offer same day shipping on all orders placed and paid before 3 pm weekdays
Our products are shipped within 24 Hours during business days using New Zealand Post/Courier-Post/DHL. With an Estimated delivery target of 1-3 business days within New Zealand And 6-9 Days For Australia or 2-5 Days using DHL. To return your product, you should mail your product to:28B Blenheim Street, Upper Hutt Upper Hutt New Zealand 5018. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
***Australian Orders Are Nonrefundable If Seized***
[You are required to have a prescription to purchase our products.
We are not to be held accountable if your order is seized by customs during shipping]